AMBERGRIS CAYE, BELIZE
The resort offers accommodations ranging in size and style from charming Palapa roof casitas, colonial style Plantation rooms and suites to three individual beachfront villas. At the heart of the resort is a fabulous swimming pool set among tall swaying palm trees overlooking the white sand beaches and Caribbean. CLICK HERE
|San Pedro Daily||Tuesday
December 3, 2013
|Front Page||Weather||foto of the day||Regional News||Classified Ads|
ISLAND SUPERMARKET"Best Prices - Best Quality - Best Service"
Phone: 501-226-2972 or 501-226-2973
FREE DELIVERY IN TOWN
UNICEF donates towards School's Bathrooms Renovations
On Friday, November 29, the San Pedro Roman Catholic School and the New Horizon S.D.A. School hosted an inauguration ceremony for the bathroom renovations they currently received on behalf of UNICEF.
At both inaugurations, the students made a demonstration on how to properly wash our hands.
Both schools formed a Quality Child Friendly School Committee where parents and school members are involved in the well being of the children. This committee will also be responsible for the upkeep of the bathrooms and make sure that everything is in order.
San Pedro Town Council
Government Will Look At
Breaking Down Financial
Barriers for Students
On November 4, the Ministry of Education, Youth & Sports and the CXC National Committee of Belize sent out a press release congratulating all students who sat the 2013 CXC examinations, particularly those that displayed remarkable performance in the Caribbean Secondary Education Certificate, CSEC, examinations and the Caribbean Advanced Proficiency Examinations, CAPE. Minister of Education, Patrick Faber said he is satisfied with Belize’s performance but acknowledges the cost which often at times is a barrier in taking the exams.
HON. PATRICK FABER
“I think Belize continues to do well in terms of those students who take the exams. We are very proud of course of our top performers in the CSEC exams and the CAPE exams but of course we are concerned about the number of students who are at that level who actually could qualify to take the exams and are not taking them. Of course, primary among our concerns here are the costs that are involved and the government is looking seriously at being able to pay for CXCs for students as something that people could look forward to. It’s not going to happen right now; we are trying to make sure that these opportunities are given so that a student will not use the kind of financial barrier as an obstacle to getting into these exams and doing well but we are certainly proud of those who have decided to take the exams who can afford to take it and who are making us look very good but we are concerned because we want to make sure that everybody has the opportunity that these students have.
The Nineteenth Annual CXC National Awards Ceremony to recognize the outstanding students has been scheduled to be held on Thursday, November 21. At the ceremony three hundred and twenty seven students will received Certificate of Excellence, four will receive Subject Group Awards and thirty-two Individual Subject Awards will also be distributed.
established by Mexican congress
On November 28th the Congress of Mexico formally established the Belize – Mexico Friendship Group. The group will serve as a high-level forum that complements existing diplomatic mechanisms between the two countries.
Congresswoman Gabriela Medrano Galindo of Quintana Roo formally established the Group along with Belize’s Ambassador to Mexico, H.E. Oliver del Cid. In their remarks, both Congresswoman Medrano and Ambassador del Cid highlighted the historically close relationship between the two countries and welcomed the establishment of the Friendship Group as an opportunity to expand and deepen the Various Parliamentarians attended the event including other Members of the Friendship Group: Irazema Martinez Olivares, Francisco Fernandez Clamont, and Raúl Gómez Ramírez, and Members of Congress from Quintana Roo: Lizbeth Gamboa Song, Raymundo King de la Rosa, and Eduardo Quian Alcocer. The Mexican Foreign Ministry was represented at the event by Ms. Monica Gonzales and Ambassador del Cid was accompanied by First Secretary Carlos Montero.
San Pedro Sun
The Importance of Excellent Customer Service & Feedback Surveys
Is offering a good customer service important? Of
course it is. You don’t need me to tell you that, because we all know it
already. Although that’s a sure truth, it doesn’t harm anybody to take a
look at the stats showing why we need to pay attention to this part of
Customer service is important because it can make the difference in your business. It can be the reason for a customer to switch either towards you or towards your competitors, depending on who offers the best customer service. A research conducted by RightNow on Customer Experience Impact in 2011 revealed that 89% of customers gave up being a company’s client and turned to competitors after receiving poor customer service. That’s quite a high percentage, definitely worth considering before raising the voice at your client because he’s asking you the same question over and over again.
Providing quality customer service is even important when it comes to pricing: as the data from a Customer Experience Survey says, 86% of customers are willing to pay a company more money just to get better customer service and to feel more valued as a client.
While we already concluded good customer experience through offering quality service is important, unfortunately only 37% of brands got scores like “good” or “excellent” for their customer service, the rest ended up with values like “average”, “poor” or “very poor”, according to Forrester’s Customer Experience study from 2012. Thus, clients have pre-defined standards and ideas on how their experience with the brand or the company should be and, eventually, they’re straight forwarded when it comes to rating your service.
Considering the facts, there’s absolutely no doubt every company should provide not just customer service, but excellent customer service. Besides the key-data presented above, one more reason speaks for striving towards high-quality customer service. That reason emerges from the practical aspect that keeping a customer is generally more cost- and time-effective than trying to find a new one.
Hence, you might consider undertaking measures to at least maintain customer satisfaction, if not try to constantly raise it, because a satisfied customer is a loyal customer. And a loyal customer might become a brand advocate for your company, promoting it to their environment and, directly or not, recommending it to others.
What about feedback surveys
(customer satisfaction surveys)?
One crucial step towards maintaining or raising customer satisfaction is through running feedback surveys. Such type of research can be conducted by yourself, as long as you have an online tool aiding you in this process. A free or paid survey building tool can enhance the feedback gathering while offering multiple customization & publishing options.
Feedback surveys have become more and more popular because of the advantages that come to light after conceiving a feedback survey and publishing it on your website, blog or even Facebook page:
- you give your clients the opportunity to tell you what they like/dislike regarding your business or your product
- it’s a good way of finding out what your customers really want, instead of assuming that you know what they desire
- you can correct past actions and practices which didn’t appeal to your customer
- future actions and business strategies can be planned to be more effective and more customer-oriented
- the business budget can be directed towards the aspects your clients suggest you, thus you avoid throwing money in vain.
A tricky thing about customer satisfaction surveys lies in the way they’re designed. Oftentimes, companies run long and boring surveys which just annoy the customer and don’t really provide useful (honest) data. Did it happen to you to purchase an online product from a big seller and afterwards receive a feedback survey through your email, asking how your overall experience was? Because it happened to me. Since I didn’t have a reason of discontentment and the survey was quite complex, I just didn’t feel like filling it out.
If you want your survey to have a high completion rate, keep it short and simple (that’s always a good advice, even when it comes to market research). You can opt, for example, for asking just one or two questions on core aspects you want to find out and post them on your website or Facebook page. By giving people the opportunity to find the survey themselves on your site, they’ll feel more likely to share their feedback with you. Thus, not stuffing a questionnaire under your visitor’s nose might be more action-inviting for them.
While these are a few recommendations which evolved from user experience, fact is that a good mixture between listening to your customers’ feedback and offering them good service should generally be an infallible recipe to success.
HO! HO! HO! Santa wants to have his picture taken with you and your kids! He will be at The Lighted Boat Parade on Saturday, December 7th. That's right....Santa Claus will be here at Central Park and he'll be ready to pose with all of your special four legged family members. Pictures will be $10 each and all proceeds will go directly to the animals at SAGA Humane Society. Have your family’s picture taken with Santa this holiday season!
Event: Santa Photo’s @ Lighted Boat Parade
Date: Saturday, December 7, 2013
Time: 6:00 pm to 9:00 p.m.
Cost: $10 per picture
Can't attend this year? Make a donation to help homeless pets. Learn more at
Saga Humane Society
Sea Star Street
San Pedro Town, Belize
© SAN PEDRO DAILY, PO Box 45, San Pedro Town, Belize.
Inquiries to Editor.SanPedroDaily@gmail.com